Payment Policy

At Aurelia Modehaus, we strive to make your shopping experience as convenient and secure as possible. We accept various payment methods to accommodate your preferences. All transactions are processed securely through our encrypted payment gateway, ensuring your financial information remains protected.

We are committed to transparency in all our payment processes and will never charge your account without your explicit authorization.

Your payment security is our top priority. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and financial information during transmission.

• PCI DSS Compliance: We are fully compliant with Payment Card Industry Data Security Standards
• Encrypted Transactions: All payment data is encrypted using 256-bit SSL technology
• Secure Storage: We do not store your complete credit card information on our servers
• Fraud Protection: Advanced fraud detection systems monitor all transactions

All prices on our website are listed in Euros (EUR) unless otherwise stated. Prices include applicable VAT (Value Added Tax) as required by Dutch law.

International Orders: For customers outside the Netherlands, prices will be displayed in your local currency when available. The final charge on your statement may vary slightly due to currency conversion rates applied by your bank or payment provider.

Price Changes: We reserve the right to modify our prices at any time. However, orders already placed will be honored at the price shown at the time of purchase.

Refund Processing: Approved refunds will be processed within 5-10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Partial Refunds: In cases of partial returns or order modifications, we will refund the proportional amount to your original payment method.

Chargebacks: If you have concerns about a charge, please contact us directly before initiating a chargeback with your bank. Chargebacks may result in account suspension and additional fees. We are committed to resolving any payment disputes fairly and promptly.

If your payment fails or is declined, please check the following:

• Verify that your billing information matches your bank records
• Ensure you have sufficient funds or credit available
• Check that your card has not expired
• Confirm your card is authorized for online international transactions

If problems persist, please contact your bank or try an alternative payment method. You may also reach out to our customer service team for assistance.

Order Cancellation: Orders with failed payments will be automatically cancelled after 24 hours. You will need to place a new order once payment issues are resolved.